Return and Refund Policy

Return and Refund Policy

DiagnoFlame provides digital services such as software registration, module access, digital activation, support, configuration, onboarding, and related service delivery. As these are digital and service based offerings, physical return of product is not applicable.

1. Return Policy

No physical return is applicable because the services offered through this platform are not tangible consumer goods.

2. Refund Policy

Once digital access, service activation, registration, setup, or support process has started, the payment is generally non-refundable.

3. Exceptions

• Duplicate transaction for the same service
• Payment processed but service not initiated due to a verified technical or internal issue
• Any other case specifically approved by management after review

4. User Advice

Users are advised to review service details, pricing, plan selection, and registration information carefully before making payment.

5. Contact for Clarification

For any payment clarification, please connect with us through the Contact Us page with proper transaction details.