Last updated on 08 April 2026
Cancellation and Refund Policy
DiagnoFlame provides software related digital services, registration access, subscriptions,
setup assistance, and other non-physical services. Once a payment is made for any digital service,
plan, registration, activation, support, or renewal, the request for cancellation or refund
shall be considered according to this policy.
1. Cancellation
Orders or service requests may be cancelled only before the work, activation, digital provisioning,
account creation, or service setup has started. Once the process has started, cancellation may not be possible.
2. Refund Eligibility
- If a payment has been made by mistake and no service has been initiated, we may review the request manually.
- If duplicate payment is received for the same order or same registration, the excess amount may be reviewed for refund.
- If the service has already been delivered, activated, configured, or provisioned, refund is generally not applicable.
3. Non-Refundable Cases
- Completed digital delivery or activated access
- Registration fees already processed
- Subscription fees after activation
- Customized service, setup, training, support, or implementation charges
4. Refund Review Timeline
If a refund request is accepted after review, the refund process may take reasonable banking time
depending on the payment method and gateway provider.
5. How to Raise a Request
For billing or payment related concerns, users should contact us using the Contact Us page
with payment details, transaction reference, and issue description.
6. Final Decision
The final decision regarding cancellation and refund approval shall remain with DiagnoFlame / Sujyot Sales & Services.